Will the flowers/plants be exactly as shown in the image?
Unless specified, the designs shown are to illustrate the colour way of your chosen gift. Our stock of flowers and plants changes on a daily basis so we prefer to use the freshest seasonal flowers and plants available on your chosen delivery or collection date. Please be assured that value, colour and style are not compromised. If specific varieties are important to you then please call us on 01707 326329.
How can I pay for my order online?
You are able to pay by the following methods:
Paypal
Visa
Visa Debit
Mastercard
American Express
What if the recipient is not at home when you deliver?
If no one is at home when we attempt delivery, your gift will either be left with a neighbour or, a safe place at the recipients address. Alternatively, your gift may be returned to our shop. We will leave a calling card for the recipient to advise them of the action taken. The card will state the whereabouts of the gift and our contact details. In the event of the item being returned to our shop, once contacted by the recipient, we will arrange re-delivery at a mutually agreed time
How do I know whether my order has been delivered?
You can be assured that the greatest care will be taken to delivery your order successfully. If we have difficulty, we will advise you as soon as possible. If a re-delivery is necessary, every effort is made to achieve this on your requested day but we reserve the right to deliver the following day if nece
How much will delivery cost?
You can view full details about our delivery options by clicking on our Delivery information page (link)
Can I order online and collect?
Yes. Simply choose our 'Click & Collect' option shown after you have added your selected item to the shopping cart.
I am having difficulty placing my order, what should I do?
If you experience problems placing your order online, please contact us and we'll happily take your order over the phone. Please us on 01707 326329 (or from outside of the UK +44 (0)1707 326329).
Our opening hours are:
We are always looking for ways to improve customer experience online and therefore any feedback on why you have experienced difficulty would be greatly appreciated. Please send any feedback on difficulties with our web site to: info@lambertsflowercompany.co.uk
Our opening hours are:
Monday - Friday 08.30 - 18.00
Saturday 08.30 - 17.00
Alternatively please contact us by email: info@lambertsflowercompany.co.uk
Can I amend an order which I have already placed?
If you would like to change the details of an order you've already placed, simply contact us on: 01707 326329 (or, from outside the UK on: +44 (0)1707 326329).
Do you deliver on Sunday's?
Yes. Although our shop is not normally closed on Sunday's we do offer a delivery service. Orders must be placed by 4pm the day before at the very latest.
Can I choose a time for delivery?
Yes. Simply choose our 'Time-slot' option shown after you have added your selected item to the shopping cart. We offer hourly time-slots from 9.00 to 17.00. This service is available for orders placed for next day delivery and beyond.
Where can I send your flowers?
At this time we offer a delivery service to the following postcodes:
AL1, AL2, AL4, AL5, AL6, AL7, AL8, AL9, AL10, EN6, SG1, SG2, SG3, SG4, SG13, SG14
For delivery outside our local area including Worldwide, please call us to arrange this via our extensive network of partner florists.
What happens if I provide the incorrect address for the recipient?
In this case, you may be required to pay an additional delivery cost of £6.00
Can I just send a Jellycat toy on it's own?
No. Our Jellycat toys must accompany a bouquet, arrangement or plant gift.
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